Question

Cable tv operators and cellular carriers suffer from high levels of​ ________, or customer defections.

Answer 1

Cable TV operators and cellular carriers suffer from high levels of customer churn , or customer defections. Answer:B
Other term that have the same meaning are customer attrition and customer turnover. The terms denote the situation in which customers cease their relationship with a company and the company looses clients or customers.

Answer 2

The answer is B, customer churn. The churn rate, otherwise called the rate of whittling down, is the level of supporters of an administration who suspend their memberships to that administration inside a given day and age. For an organization to extend its demographic, its development rate, as measured by the quantity of new clients, must surpass its stir rate.