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Margaret [11]
3 years ago
5

When Theo complained out loud that the hotel restaurant did not serve breakfast late enough in the morning, a hotel worker overh

eard him and went to the kitchen. When the hotel worker returned, he presented Theo with a plate of sweet rolls, a cup of coffee and the hotel's apology for having to close down the breakfast service early. Which service recovery strategy is being used in this example?
A. Make the service fail safe
B. Learn from lost customers
C. Treat customers proactively
D. Use procedural fairness
E. Respond quickly
Business
1 answer:
11111nata11111 [884]3 years ago
7 0

Answer:

The correct answer is E. respond quickly

Explanation:

Respond quickly is a great strategy to gain customers' fidelity.

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Marcy and Liz developed a new jewelry design. They were fortunate to get the attention of a large online retailer who was willin
Tju [1.3M]

The retailer was asking the designers to agree to <u>Exclusive distribution</u>.

<u>Explanation:</u>

Exclusive distribution is characterized as the arrangement under which a participant is a supplier and provider. It specifies that the seller can not offer their service or item to some other group. It attaches the contract that the commodity must be distributed to an exclusive seller. The retailer asks developers for exclusive supply as per the situation specified in the discussion. Retailer does not want the jewelry design to be sold to any other outlet or retailer for successful sale. Thus agreement on this matter is suggested by the retailer.

3 0
3 years ago
If the current interest rate is 5% and your semi-annual coupon paying bond has a duration of 5.33 years, how much will the price
Serhud [2]

Answer:

Percentage change in price = -5.33 * 0.00005

Explanation:

Percentage change in price = - modified duration * (Change in yield in BP/100)

Percentage change in price = -5.33 * ((0.01/2)/100)

Percentage change in price = -5.33 * (0.005/100)

Percentage change in price = -5.33 * 0.00005

7 0
3 years ago
Which roles do franchisees play in case of a product distribution franchise?
rjkz [21]

In a product distribution franchise, franchisees act as dealers, retailers, or

Of the franchisor’s products.

Explanation:

There are different types of franchises that are based around a certain need of the firm or sometimes even the government on its sanction to provide a certain type of service in a franchise with the owners..

So it is to be seen that for a product distribution franchise too, that should be the case.

It is the case as the franchisees act as dealers, retailers or sellers of the products that are made inside the franchise or by the propitiate.

7 0
3 years ago
At December 3 2018, Waco Travel Agency has an Accounts Receivable balance of $93,000. Allowance for Uncollectible Accounts has a
Alexxandr [17]

Answer:

                          Waco Travel Agency

                              Journal entry

Date           Account and explanation                Debit        Credit

Dec 31 Bad debt expense (800,000 * 1%)       $8,000

              Allowance for uncollectible accounts                $8,000

           (To record uncollectible account expense)  

                           Waco Travel Agency

                                  Balance Sheet

<u><em>Current assets</em></u>

Account receivable                                        $93,000  

Less: Allowance for uncollectible account <u>($8,870) </u>---- ($8,000 + $870)

                                                                        <u>$84,130</u>

7 0
3 years ago
Based on the advertising utilized, what do you surmise must have been the value proposition for iPhone at the time of its launch
Ugo [173]

The launch campaign for the iPad started about two months before the iPad was schedule to beout on sale. This waiting period caused a huge buzz because everyone wanted to get their handson the iPad. The advertising the product was built up on teaser advertisements. Value propositionis a promise made by the company and belief of the customers regarding the value obtained fromthe product. The values perceived for the iPad was an electronic object that can be used forthings like work, listening to music, games, emails, and you can take it anywhere. So when itcould to the iPhone Apple launches the campaign the same way with a waiting period to create abuzz and teaser advertisements to get attentions. The values perceived for the iPhone is a littlemore than the iPad because it is an electronic object you can text, call, search the web with yourphones plans data and without Wi-Fi, but also be used for things like work, listening to music,games, emails, and you can take it anywhere.

6 0
3 years ago
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