a patient returns to the pharmacy a day after picking up prescription codeine tablets. he wants to return them, saying he doesn'
t need them anymore. what is the proper procedure? a. explain that controlled substances can't be returned after dispensing. b. accept the return and place the tablets in the area for returned drugs. c. mark the label as expired and place the container in the area for expired drugs. d. restock the tablets after reversing the charges to his insurance plan.
The correct answer is A. Explain that controlled substances can't be returned after dispensing.
Explanation:
Dispensed medicine cannot be returned in most cases, and therefore pharmacists cannot accept it. This applies to most medicines but especially to controlled substances.
This is because it is difficult to guarantee the medicine has not been altered or kept in inappropriate conditions. Also, controlled substances like codeine are strictly controlled by the government and their return is not approved by law. Thus, if someone wants to return codeine tables you should explain that controlled substances can't be returned after dispensing.
