Answer:
Knowledge.
Explanation:
The knowledge gap is defined as the difference between the customer’s expectations of the service provided and the company’s provision of the service. This usually means that managers are not aware or have not interpreted in a correct way the customer’s expectations in relation to the company’s services or products.
In a customer-orientated business (such as hotels) it is important to have a clear understanding of the consumer’s need for service.
In this example, <u>Marcia was expecting her room to be ready when she got to the hotel, the pool to be heated and the singer to be able to sing among other things. However, what the hotel had to offer was a non-ready room, a 50 degrees swimming pool and an untuned singer.</u>
<u>Thus, the difference between the expectations of Marcia and the service provided was very big</u> and therefore, we are talking about a severe knowledge gap.
The correct answer is that "<span>has lost his anonymity.".
Shane was anonymous to the woman, who was carrying a large bag of groceries, until the bag fell and the woman looked at Shane directly and asked for help. In that scenario, when the woman looked at Shane and asked for help, Shane helped the woman since his anonymity </span>disappeared, when the woman noticed him and asked for his help.
he used his money to buy out all of his competitors which is called horizontal integration
I think you meant the Nuremberg trials (Nuremberg; after the city).
Those trials were important because they showed to the worlds that the deeds committed during the war and in the name of one's country can still be prosecuted: noone is free of responsibility. It send a message to future leaders that they are not above the (international) law.
