Question

In order to increase usage of the family-oriented ski resort, its owner sent letters to several college fraternities inviting them to spend their winter vacation at the resort.
By inviting college students, the resort more than likely widened provider:

A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4
E) Gap 5

Answer 1

Answer:The answer is Gap 3

Explanation:

There are 5 gaps if service Marketing or service quality which depict customer-satisfaction framework.

Gap 1 represent the distance between what customers expect and what managers think they expect

Gap 2 represents management perception and the actual specification of the customer experience

Gap 3 represent the experience specification to the delivery of the experience - Managers need to check the customer experience that their organization currently delivers in order to make sure it lives up to the spec.

Gap 4 is the gap between the delivery of the customer experience and what is communicated to customers -

Finally, Gap 5 is the gap between a customer's perception of the experience and the customer's expectation of the service .

The answer is Gap 3 ,the manager attempts to know the customer experience and how good their delivery of satisfaction has been

Answer 2

Answer:

C. Gap 3

Explanation:

Base on the scenario been described in the scenario, by inviting college students the resort more than likely resort widened provider know as gap three

Gap is said to in the market is a place or area that current businesses aren't serving. As we know, gap three is use in bridging the gap