Communicate in a way that recognises customers problems and understands their points of view

Social Studies

1 answer:

aleksley [76]3 years ago

8 0

Answer:

Communicating in a way that recognizes customers' problems and understands their points of view is a part of customer relationship management.

Explanation:

Businesses are not the entities that function merely through buying and selling of commodities and services. The soul of a business is in a true sense formed by the customers secured and retained by the business.
The profitability of a business can be maintained only as long as the business exhibits sensitivity towards the points of view of its potential customer. Hence, customer relationship management is a major factor in the functioning of a business.

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Communicate in a way that recognises customers problems and understands their points of view​

Communicate in a way that recognises customers problems and understands their points of view