Question

Andrew’s coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years. He heard lots of information about the way things have been handled in the past, which helped him understand the organizational system. The information he provides is not written down, but it is invaluable in helping his coworkers in making decisions about how to deal with difficult customers. Andrew’s information is an example of ______ knowledge.
a. explict.
b. descriptive
c. vigilant.
d. cultural

Answer 1

Answer:

option d is right

Explanation:

given that Andrew’s coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years.

He heard lots of information about the way things have been handled in the past, which helped him understand the organizational system.

Andrew’s information is an example of __Cultural____ knowledge.

This is because he knows some cultural characteristics, belief, history, and also behaviours due to his vast experience of 25 years and he shares with others.\

It is not explicit because not written and source is not mentioned

It is not descriptive, because data is not supported for his verdict.

It is not vigilant, because vigilant information is parted only to prevent frauds, or any illegal or unwarranted activity or behaviour.

Hence option d is right