Question

Let’s say a company that makes a consumer product such as laundry detergent asks customers to write a positive review about the product in exchange for a small chance of winning a $1 discount coupon. What does cognitive dissonance theory predict will happen to consumers who dislike the product but still participate and write the testimonial?

Answer 1

A company that makes a consumer product such as laundry detergent asks customers to write a positive review about the product in exchange for a small chance of winning a $1 discount coupon.The cognitive dissonance theory predict that the attitude of the customer toward the product will become Positive

Explanation:

Cognitive dissonance theory talks about a state of an individuals mind in which their exist a conflict between the  attitudes, beliefs or behavior of an individual,which produces a feeling of mental stress.

As per the cognitive dissonance theory Whenever  there is an disharmony between our  attitudes or behavior , we should make effort to   eliminate the dissonance.

In the above question the company has made an effort to remove the dissonance among its customers by giving them a small chance of  winning a $1 discount coupon.Thus resulting in a positive change in the attitude of the customer.