Answer: making sure customers are satisfied
Explanation: In simple words, service orientation refers to the mindset in the organisation under which all employees within work for a sole objective, that is, customer satisfaction.
Such behavior is implemented by the top management and requires continuous efforts. The domain of applicability of such behavior is after the sale is made.
This behavior is developed by the organisation to make sure that their market share remains constant and existing customers do not shift their demands.
According to the investment model there should be a degree of satisfaction in the relationship to have stability. But Dave doesn't have that commitment which means he is not satisfied with his relationship. This led him to be attracted with other women he worked with. He felt that these women showed interest to him and he thought of this can be the opportunity to find someone else. This is his alternative to find satisfaction that he is looking for.
The country that is being described in the statement given
above is Hong Kong as they are considered as a newly industrializing country in
which they have the capabilities of competing in regards with electronics and
to specialize in the category of trade and banking.
Answer:
Red Cross took the right decision by reversing the original decision of diverting the donations. If it had diverted the donations donor will loose trust in the organisation and will not come forward to help. When it maintains a policy of honoring donor intent people will trust it to stand by it and they donated for the victims of the terrorist attack and the donations must be spent on it only. Then the trust of the donors will not fall and if the organisation wants donations for other ancillary operation sit can genuinely ask for donations and there are many people who would be willing to help. This gives both trust and respect and also the cause is served. Hence the decision to reverse the original one is correct and a good move.
