Answer:
Please see explanations below
Explanation:
1.
• Ignore or avoid negative remarks when interacting with people either at work or anywhere.
• Give sincere and specific praise to people when they surpass your expectation.
• Always use correct names and titles when addressing people.
• Always choose appropriate topics when sending mails or when communicating.
• Recognize people for good work
• listen to learn in order to be better
2.
• Be smart, cheerful and accurate at all times
• One has to be professional and courteous at all times
• Avoid small or irrelevant talk that can waste too many time hence causes delay in hitting the point of making the call
• Always end the call with a tactful cue without the receiver being offended
• Summarize the points of the call in order to be sure everyone is satisfied with the discussion.
• Plan an agenda to handle calls in-order to know what one has to discuss
3.
• When in a face to face conversation, be sure you pay utmost attention or avoid having divided attention
• One should learn how to lower his or her voice when making calls openly
• Receiving calls when you are already engaged in a face to face conversation is disrespectful hence should not be imbibed.
