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Anarel [89]
3 years ago
13

When John checked into his Orlando hotel, the front desk clerk informed John that his room would not be ready for another 20 min

utes. John didn't mind waiting; he had arrived well ahead of the standard check-in time and this wait time fell within his ________, the area between his expectations regarding desired service and the minimum level of service he will accept.
Social Studies
1 answer:
Zanzabum3 years ago
7 0

Answer:

zone of tolerance

Explanation:

Zone of tolerance refers to the extent between desired and adequate service that represents the extent of service performance that customers will tolerate and feel satisfied with. As a result, because John did not expect to arrive so much in advance, he found it acceptable to wait twenty minutes for his room to be cleaned.

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