Question

If a customer presents an id where the physical description does not match the photograph or the person

Answer 1

Do not take or accept the ID as proof of age because it may be a fake or an altered ID. According to TABC, the ID must contain a physical description and photograph that matches the customer’s appearance. It means you cannot take the ID if there is an absence of either a photograph or physical description, such as height, sex, and eye color. It must have both a description and picture. You must also make sure the picture and description both match the customer making the purchase. If they don’t match the customer making the purchase, then you have good reason to consider they’re using someone else’s ID.