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Drupady [299]
3 years ago
9

Imagine that you work in a call center. Your manager tells you that you need to answer 25% more calls per hour. In order to do t

his, you must spend less time with each caller, and your caller satisfaction scores are going down. By answering more phone calls but providing worse service, you ARE being __________ but NOT ___________.
Business
1 answer:
vesna_86 [32]3 years ago
5 0

Answer:

By answering more phone calls but providing worse service, you ARE being EFFICIENT but NOT <u>SATISFY CUSTOMERS' NEEDS</u>.

Explanation:

A worker's efficiency is measured by the total output per hour of labor. In this case, since you are answering more calls per hour, your efficiency is increasing (higher output per hour).

The quality of the service provided by a worker's is measured by the quality of their output (or performance), and if you satisfy your customers' needs. Since the service that you are providing is not that good, then your quality levels are decreasing.

You may be producing more services, but the services produced lack good quality.

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Many in the advertising industry are calling for a new way to measure a commercial’s effectiveness, _____________, an accountabi
Vsevolod [243]

ROI is the answer to this question. ROI or Return of Investment is when the capital is now gained back and the business computes the amount of profit during the time the investment was returned. Return of investment is computed by dividing the benefit of investment over the cost of investment. 

6 0
3 years ago
ABC Tax Planning Service started business in January 2018. The company rented an office for 7,000 per month starting from Januar
Jet001 [13]

Answer:

The answer is: C) $14,000

Explanation:

ABC Tax Planning Services paid six months of rent in advance, from January to July. It spends $7,000 per month on rent, so the six months prepaid rent would be $42,000. On April 30, 2018, ABC had already rented the offices for 4 months, so it had only two months left in its Prepaid Rent account, equivalent to $14,000 (2 x $7,000).

3 0
3 years ago
To do a thorough environmental scan, a marketer must consider both current and potential ________ in designing a marketing strat
inn [45]

To do a thorough environmental scan, a marketer must consider both current and potential Competitors in designing a marketing strategy.

What is a Environmental scan?

  • Environmental scanning is the examination of outside sources to find elements that affect a firm. Finding and consulting sources outside of the company is the key objective. Despite the fact that these sources cannot be controlled from the standpoint of the business, it is crucial to take them into account when making decisions.
  • SWOT analysis is one well-liked technique for scanning the environment. Strengths, Weaknesses, Opportunities, and Threats are each represented by a letter, and each should be examined. The company's internal factors make up the company's strengths and possibilities, while external variables make up the company's weaknesses and dangers.
  • Companies want the environmental scans they invest time and resources in to produce the most thorough results possible.

To know more about Environmental scan visit:

brainly.com/question/14115531

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8 0
2 years ago
Ratchet Manufacturing's August sales budget calls for sales of 8,000 units. Each month's unit sales are expected to grow by 5%.
abruzzese [7]

Answer:

$210,000

Explanation:

With the provided information we have,

August budgeted sales = 8,000 units

Growth every month = 5% increase in units

Sales for September = 8,000 + (8,000 \times 5%)

= 8,000 + 400 units = 8,400 units

Selling price = $25 for each unit

Therefore, expected sales total for the month of September = 8,400 \times $25 = $210,000

7 0
3 years ago
Anchor Resort and Casino surveils its customers and employees through a complex network of recorded video; undercover security a
harkovskaia [24]

The potential disadvantage of monitoring employees that Anchor Resort and Casino managers do is that extensive monitoring can make employees feel that Anchor Resort doesn't trust them.

In a Casino where there is a high currency circulation and whose games can be more susceptible to fraud, it is necessary to have more regulation and monitoring, but when it becomes an excessive practice it can encourage employee turnover and demotivation.

There must be a mutual trusting relationship between a company and an employee, as a positive relationship generates greater job satisfaction, greater motivation and generates an organizational culture focused on development.

Therefore, Anchor Resort and Casino can develop a strategy to increase trust in the relationship among employees through training, open communication, feedback and encouraging positive practices in the company.

Learn more here:

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7 0
2 years ago
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