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Drupady [299]
3 years ago
9

Imagine that you work in a call center. Your manager tells you that you need to answer 25% more calls per hour. In order to do t

his, you must spend less time with each caller, and your caller satisfaction scores are going down. By answering more phone calls but providing worse service, you ARE being __________ but NOT ___________.
Business
1 answer:
vesna_86 [32]3 years ago
5 0

Answer:

By answering more phone calls but providing worse service, you ARE being EFFICIENT but NOT <u>SATISFY CUSTOMERS' NEEDS</u>.

Explanation:

A worker's efficiency is measured by the total output per hour of labor. In this case, since you are answering more calls per hour, your efficiency is increasing (higher output per hour).

The quality of the service provided by a worker's is measured by the quality of their output (or performance), and if you satisfy your customers' needs. Since the service that you are providing is not that good, then your quality levels are decreasing.

You may be producing more services, but the services produced lack good quality.

You might be interested in
Marilyn County operates on a calendar year basis. It uses a Capital Projects Fund to account for major capital projects and a De
mr Goodwill [35]

Answer:

Marilyn County

1. Journal Entries:

1. January 1, 2013,

Debit Capital Projects Fund $1,000,000

Credit General Obligation Bonds Payable $1,000,000

To record the issuance of bonds, payable in 20 equal semiannual installments of $50,000 over a 10-year period commencing October 1, 2013, with interest of 4 percent per annum paid on the outstanding debt.

2. May 1,

Debit Capital Projects Fund $20,000

Credit General Fund $20,000

To fund the additional project costs.

3. July 1

Debit Construction of Community Center $1,020,000

Credit Capital Projects Fund $1,020,000.

To record the payment to the contractors for completed construction of Community Center with estimated 20 years useful life.

4. September 30, 2013

Debit Debt Service Fund $70,000

Credit General Fund $70,000

To transfer funds for debt service.

5. October 1:

Debit Bonds Payable $50,000

Debit Interest on Bonds Expense $20,000

Credit Debt Service Fund $70,000

To record the payment of the debt service with semi-annual interest.

2. Governmental activities column of the government- wide financial statements:

Capital assets $1,020,000

Reduction of Liabilities $950,000 ($1,000,000 - $50,000)

Payment of debt service and interest $70,000

3. December 31, 2013, government-wide statement of net position

Investment in capital assets, $1,020,000

Related debt                              (950,000)

Invested capital assets, net       $70,000

4. December 31, 2014, government-wide statement of net position

Investment in capital assets, $1,020,000

Related debt                              (850,000)

Invested capital assets, net      $170,000

Explanation:

a) Data and Analysis:

1. January 1, 2013, Capital Projects Fund $1,000,000 General Obligation Bonds Payable $1,000,000

2. May 1, Capital Projects Fund $20,000 General Fund $20,000

3. July 1 Construction Contract $1,020,000 Capital Projects Fund $1,020,000.

4. September 30, 2013 Debt Service Fund $70,000 General Fund $70,000  

5. October 1, Bonds Payable $50,000 Interest on Bonds Expense $20,000 ($1,000,000 * 4% * 6/12) Debt Service Fund $70,000

4 0
3 years ago
Exercise Bicycle Company is expected to pay a dividend in year 1 of $1.20, a dividend in year 2 of $1.50, and a dividend in year
prisoha [69]

Answer:

E.  $40.68

Explanation:

The computation of the stock worth today is shown below:

= (Dividend in year 1 ÷ 1 + required rate of return^number of years ) + (Dividend in year 2 ÷ 1 + required rate of return^number of years) + (Dividend in year 3 ÷ 1 + required rate of return^number of years)  + (Dividend in year 3 ÷ 1 + required rate of return^number of years) × (1 + growth rate) ÷ (required rate of return - growth rate)

= $1.2 ÷ 1.14 + $1.5 ÷ 1.14^2 + $2 ÷ 1.14^3 + $2 ÷ 1.14^3 × (1 + 10%) ÷ (14%-10%)

= $40.68

We simply applied the above formula

3 0
4 years ago
For a business that uses the allowance method of accounting for uncollectible receivables:
Yuri [45]

Answer:

The Journal entries to record the given transactions would be:

Account Title                                                  Debit         Credit

(1) Uncollectible Accounts Expense              18,600

    Allowance for Doubtful Accounts                               18,600

     ($600 + $18,000)

(2) Allowance for Doubtful Accounts              350

    Accounts Receivable—Fronk Co.                                350

(3)  Accounts Receivable—Fronk Co.             200

     Allowance for Doubtful Accounts                               200

     Cash                                                            200

     Accounts Receivable—Fronk Co.                                200

(4)  Cash                                                            400

     Allowance for Doubtful Accounts*            200

     Accounts Receivable—Dodger Co.                             600

($600 - $400)*

3 0
3 years ago
The best way to limit competition is to: Choose one: A. control a resource that is essential in the production process. B. lobby
zloy xaker [14]

Answer:

A. control a resource that is essential in the production process.

Explanation:

When the crucial resource is required to make a product, then the restrictions on such resource would not allow, many people to enter in such business.

Also that the resources will be restricted in some or other manner, its price will increase accordingly the cost of producing such article would also increase.

As the cost of production will increase only producers with a high budget and resources in terms of finance will chose it.

5 0
3 years ago
What is the principle of supply and demand?
ch4aika [34]

Answer:

erm

Explanation:

The more supply, the less demand. The less supply, the more demand.

8 0
3 years ago
Read 2 more answers
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