A servant leader is that which serves first, leading from a place that helps those who she-he leads and not trying to abuse of that power or try to search for more. As the exercise exemplifies, Amara makes an effort to lead her employees by fostering teamwork, listening to her employees' concerns and helping them to grow.
A contingency plan is a type of preventive, predictive and reactive plan. It presents a strategic and operational structure that will help to control an emergency situation and minimize its negative consequences.
