I Believe the answer is: Serial position effect Serial position effect refers to a tendency among people to held the first and lest object of memory in higher regards compared to the one that placed in the middle. This happen because most people use the first and last objects in the list to mark and separate one set of memory with another.<span />
The age is important because the person helping can know the needs and may have an idea of what the situation is. They can also have an idea of what type of person may need to be sent in order to help this person in the situation.
