When a person switch lanes or turn without signals
Answer: based on psychographic segment there are individual groups with similar interests, preferences,attitude,belief when it comes to purchasing , this means not everyone shares the same preferences and expectations when it comes to purchasing a product so Amy probably had different expectations which were not the same as those of the people who wrote the reviews and recommendations and her expectations were not met .
Explanation:
Our expectations will differ when we buy a mattress.
Answer: Building relationships with customers.
Explanation:
Building relationship with customers is defined as the method through which business organization get engaged in knowing about customer requirement,expectation from product, improvement required in product or service, review and feedback about goods.This information is gained through interviewing, survey, discussion etc. for success.
According to the question, Pokrah university is following building relationship with the customer by discussing education requirement and wishes of student and alumni so that they can improvise their service