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3 years ago

The component of a firm's service quality information system that is used specifically to assess employee performance is:

Business

1 answer:

scZoUnD [109]3 years ago

7 0

Answer:d. total market service quality survey.

Explanation:

The analysis of the total market service quality survey helps to provide details information on the product performance, personal contributions to success, company competitor performance, and other market related results.

Employee survey will not give information on the product nor customers evaluation, customer focused interview will miss out other vital information like competitors market performance, solicitation of customers complain may be bias and mystery shopping may not be adequate to be used for evaluation.

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Helen Ashley is expecting cash flows of $50,000, $75,000, $125,000, and $250,000 from an inheritance over the next four years. I

romanna [79]

Answer:

Present value of Helen's inheritance is $361,997.25

Explanation:

We know,

Present value of cash flows = ∑ $\frac{Cash flow for n periods}{(1 + i)^{n} }$

Given,

Cash flows for 1st, 2nd, 3rd, and 4th year = $50,000, $75,000, $125,000, and $250,000.

Interest rate, i = 11% = 0.11

Number of period, n = 4

Therefore,

Present value of cash flows = [$50,000 ÷ $(1 + 0.11)^{1}$ ] + [$75,000 ÷ $(1 + 0.11)^{2}$ ] + [$125,000 ÷ $(1 + 0.11)^{3}$ ] + [$250,000 ÷ $(1 + 0.11)^{4}$ ]

Present value of cash flows = ($50,000 ÷ 1.11) + ($75,000 ÷ 1.2321) + ($125,000 ÷ 1.3676) + ($250,000 ÷ 1.5181)

Present value of cash flows = $45,045.05 + $60,871.68 + $91,400.99 + $164,679.53

Present value of cash flows = $361,997.25

Therefore, Present value of Helen's inheritance is $361,997.25

5 0

3 years ago

Roper Electronics received its bank statement for the month of August with an ending balance of $11,740. Roper determined that c

lesya [120]

Answer

The answer and procedures of the exercise are attached in a microsoft excel document.

Explanation

Please consider the data provided by the exercise. If you have any question please write me back. All the exercises are solved in a single sheet with the formulas indications.

Download xlsx

6 0

2 years ago

Jenae's study ignored the fact that only some of her coffee choices had caffeine, even though her co-workers preferred caffeinat

ch4aika [34]

Answer:

Placebo effect

Explanation:

Placebo effect occurs when an individual starts to show positive response to an inactive substance after being told the substance has powers to cure.

The person's mind subconsciously helps him heal or perform better on the false belief that the substance is effective.

In the given scenario Jeanne labelled decaffeinated coffee as caffeinated coffee. On consumption her co-workers claimed that the extra boost of caffeine helped them focus on their work.

This is a placebo effect.

8 0

2 years ago

Could I Industries just paid a dividend of $1.62 per share. The dividends are expected to grow at a rate of 20 percent for the n

nata0808 [166]

Answer:

Explanation:

Using the dividend growth model = Do(1+g)/Ke-g

Do=1.62$

G=4%

Ke=12%

Do(1+g)/Ke-g = 2.0736(1+4%)/12%-4%

= 1.6848

/8%

= 53.916

Year Year Year Year Year

0 1 2 3 4

20% 20% 20% 20%

Dividend 1 1.2 1.44 1.728 2.0736

Ifninty dividend 55.91*

Total Cashflows 1 1.2 1.44 1.728 55.98

Pres.Val @12% 1 1.07142 1.14795 1.22995 35.583

Value of stock 40.030

4 0

3 years ago

The manufacturing cost of Calico Industries for three months of the year are provided below. Total Cost Production (units) April

elena55 [62]

Answer:

The correct answer is D.

Explanation:

Giving the following information:

Total Cost Production (units)

April $119,400 281,300

May 92,000 162,800

June 99,000 238,000

<u>To calculate the variable cost per unit and the total fixed cost, we need to use the following formula:</u>

Variable cost per unit= (Highest activity cost - Lowest activity cost)/ (Highest activity units - Lowest activity units)

Variable cost per unit= (119,400 - 92,000) / (281,300 - 162,800)

Variable cost per unit= $0.231

Fixed costs= Highest activity cost - (Variable cost per unit * HAU)

Fixed costs= 119,400 - (0.231*281,300)

Fixed costs= $54,701

7 0

3 years ago