The people that told the story about their past lives and how being a maid has negatively changed some of their lives. Because without their help, euginia couldnt make a story of them. So they are the heroes i think.
Im so sorry if i misunderstood the question and this isnt the right answer
On a daily basis, I tend to use MLA format. I write a lot of papers seeing as I am taking high school and college classes. MLA also helps keep my papers organized which I love!