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bearhunter [10]
3 years ago
14

Jillian, a supervisor in a shoe store, observes Frank, an employee, becoming anxious and defensive when a customer complains abo

ut some shoes. The customer reacts to Frank's behavior by raising her voice and demanding to talk to a manager. When should Jillian give Frank performance feedback related to his handling of customer complaints?
a. at Frank's annual performance appraisal
b. within the few weeks, whenever she has time for a formal meeting with frank
c. as soon as she has time to list all of Frank's areas for improvement
d. as soon as she is finished talking with the complaining customer
Business
1 answer:
Anastasy [175]3 years ago
7 0

Answer:

The correct answer is d. as soon as she is finished talking with the complaining customer.

Explanation:

Companies want to have in their teams employees trained to successfully advance the functions assigned to them and, in addition, get along with their peers. However, this is not always the case. For this reason, bosses must know how to deal with the differences and inconveniences that are caused by the same collaborators of the organization.

Recognizing a conflicting employee is not a complex task: they are those who constantly express their dissatisfaction with the company or their position, do not finish their work on time, spread malicious rumors, present excuses to justify any failure or mistake and generate a negative work climate It affects the company.

It is best to face these employees before productivity decreases, misunderstandings increase, the motivation of the team decreases and customers, as well as other team members, begin to feel uncomfortable.

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When Bill's Diner moves from the production combination of 35 burgers and 25 hotdogs to the combination of 25 burgers and 65 hot
Aleonysh [2.5K]

Answer:

<h2>In the context of Consumer Theory or Indifference Curve involving two goods,the opportunity of any one good is computed by how much of the other good is foregone or sacrificed to purchase one more unit of that particular good.</h2>

Explanation:

  • In this instance,when Bill's diner consumes 35 burgers and 25 hotdogs,its opportunity cost of additional hot dog=\frac{35}{25} =\frac{7}{5}=1.4.Therefore,initially Bill diner's opportunity cost of an additional hot dog is 1.4 units of burger.
  • Now,when Bill's diner chooses to consume a combination of 25 burgers and 65 hot dogs,its opportunity cost of additional hot dogs=\frac{25}{65} =\frac{5}{13} =0.385 approximately.Hence,Bill's diner is willing to sacrifice approximately 0.385 units of burger to consume an additional unit of hot dog.
  • Now,due to the change in consumption combination,the change in opportunity cost of additional hot dog=(1.4-0.385)=1.015 units of burger.Notice,that here the opportunity cost of additional hot dog decreased from 1.4 units of burger to 0.385 units of burger as Bill's diner changed the consumption combination of both burgers and hot dogs.
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2 years ago
Why is operations management relevant to managers in other organization functions? Base your discussion on your experience of op
Mars2501 [29]

Answer:

Operations management is relevant to improve the overall productivity in an organization as it involves working with all departments in the organization.

Explanation:

Operations management involves <u>planning, organizing and controlling the production processes by which raw materials are converted into valuable goods and services to be distributed to customers.</u>

An operations manager works with managers in other organizational functions to <u>improve the overall productivity in the organization.</u>

He or she maintains contact with; the financial manager to agree on the budget needed for production, the purchasing manager to determine what raw materials will be purchased for production, the personnel manager to sort out the human resources required for the production process, and the marketing manager to ensure that customer needs are taken into consideration when producing goods and services.

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What can you say about entrepreneur?​
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IrinaVladis [17]

Answer:

Don profit in the forward market can be USD 48,152.37

Explanation:

Spot rate currently is at 24.0239 MXN/USD

Sell USD forward at 26.5693 MXN/USD

Profit on settlement after 3 months = (Selling price - buying price)*Number of units

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