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bearhunter [10]
2 years ago
14

Jillian, a supervisor in a shoe store, observes Frank, an employee, becoming anxious and defensive when a customer complains abo

ut some shoes. The customer reacts to Frank's behavior by raising her voice and demanding to talk to a manager. When should Jillian give Frank performance feedback related to his handling of customer complaints?
a. at Frank's annual performance appraisal
b. within the few weeks, whenever she has time for a formal meeting with frank
c. as soon as she has time to list all of Frank's areas for improvement
d. as soon as she is finished talking with the complaining customer
Business
1 answer:
Anastasy [175]2 years ago
7 0

Answer:

The correct answer is d. as soon as she is finished talking with the complaining customer.

Explanation:

Companies want to have in their teams employees trained to successfully advance the functions assigned to them and, in addition, get along with their peers. However, this is not always the case. For this reason, bosses must know how to deal with the differences and inconveniences that are caused by the same collaborators of the organization.

Recognizing a conflicting employee is not a complex task: they are those who constantly express their dissatisfaction with the company or their position, do not finish their work on time, spread malicious rumors, present excuses to justify any failure or mistake and generate a negative work climate It affects the company.

It is best to face these employees before productivity decreases, misunderstandings increase, the motivation of the team decreases and customers, as well as other team members, begin to feel uncomfortable.

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Which crop saved jamestown by making money for the settlement’s investors?
Rasek [7]

Answer:

Tobacco

Explanation:

No explanation needed.

3 0
2 years ago
The government unit that wants to achieve "revenue enhancement" will find it considerably more favorable to enact an excise tax
boyakko [2]

Answer:

C. highly inelastic

Explanation:

An excise tax on a product will increase its price from the equilibrium point, to a higher point set by the government.

If the government was to enhance its revenue by this means, it should enact the excise tax on products that are highly inelastic.

This is because a highly inelastic product is one whose quantity demanded does not fall considerably even if the price rises a lot.

This means that even if the product is more expensive after the excise tax, consumer will continue to buy it, increasing government revenue in this way.

6 0
3 years ago
. In a perfectly competitive market, the demand curve facing each individual seller is assumed to be ... a) perfectly inelastic
bagirrra123 [75]

Answer:

e) perfectly elastic

Explanation:

Elasticity is a measure of the sensitivity of demand to the price of a product. If demand is elastic, bidders should avoid raising prices as demand decreases considerably. Conversely, when demand is inelastic, consumers are less sensitive to price changes. When demand is perfectly elastic, this means that a slight increase in the price of a good will cause all demand to flow to a competing supplier. This is observed in competitive markets where providers provide the same type of good for the market price. If one of them raises the price, he loses all of his market share. This is because consumers are rational and will buy the product that is offered at the lowest possible price.

8 0
3 years ago
Kahn Inc. has a target capital structure of 45% common equity and 55% debt to fund its $9 billion in operating assets. Furthermo
maxonik [38]

Answer:

Payout ratio =1- 12.96%*45%*9/1.4 = 0.6252 or 62.52%

Explanation:

WACC = Weight of Equity * Cost of Equity + Weight of Debt * (1-Tax rate) * Cost of Debt

16% = 45%* Cost of Equity + 55%*(1-40%)*9%

16%-55%*(1-40%)*9% = 45%*Cost of Equity

Cost of Equity = 28.9556%

Current price of Stock = D1/(Cost of Equity - Growth)

25 = 4/(28.9556%-Growth)

Growth = 28.9556%-4/25 = 12.96%

ROE = Net income/Equity = 1.4/(45%*9)

Growth rate = (1- Payout ratio)*ROE

12.96% = (1-Payout ratio)*  1.4/(45%*9)

Payout ratio =1- 12.96%*45%*9/1.4 = 0.6252 or 62.52%

4 0
3 years ago
TP2.
Karo-lina-s [1.5K]

Answer and explanation:

As their name describes, <em>nonprofit entities</em> are organizations whose main plan is not to have revenues out of their operations. They usually provide social services to different sectors of the population and can handle their operations mainly thanks to charity and donations. While making their budgets, these organizations cannot estimate their revenues since they cannot take donations for granted. Instead, they estimate their expenses since they will be incurred for sure.

8 0
2 years ago
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