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bearhunter [10]
3 years ago
14

Jillian, a supervisor in a shoe store, observes Frank, an employee, becoming anxious and defensive when a customer complains abo

ut some shoes. The customer reacts to Frank's behavior by raising her voice and demanding to talk to a manager. When should Jillian give Frank performance feedback related to his handling of customer complaints?
a. at Frank's annual performance appraisal
b. within the few weeks, whenever she has time for a formal meeting with frank
c. as soon as she has time to list all of Frank's areas for improvement
d. as soon as she is finished talking with the complaining customer
Business
1 answer:
Anastasy [175]3 years ago
7 0

Answer:

The correct answer is d. as soon as she is finished talking with the complaining customer.

Explanation:

Companies want to have in their teams employees trained to successfully advance the functions assigned to them and, in addition, get along with their peers. However, this is not always the case. For this reason, bosses must know how to deal with the differences and inconveniences that are caused by the same collaborators of the organization.

Recognizing a conflicting employee is not a complex task: they are those who constantly express their dissatisfaction with the company or their position, do not finish their work on time, spread malicious rumors, present excuses to justify any failure or mistake and generate a negative work climate It affects the company.

It is best to face these employees before productivity decreases, misunderstandings increase, the motivation of the team decreases and customers, as well as other team members, begin to feel uncomfortable.

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Donna, the office manager, spends a large part of her day working closely with those whom she supervises to successfully accompl
Ber [7]

Answer: human managerial skill

Explanation: These skills refers to the ability of a manager to relate, interact with his or her subordinates effectively. These are considered as an important trait in managers as per modern business environment.

     In the given case, Donna works closely with her subordinates as well as with other departments and get better results. Therefore, we can conclude that she is exhibiting human relations skills as she considers the comfort of others and tries to maintain healthy relationships with them.

3 0
3 years ago
a newspaper, prints Clark’s picture of Lana in his newspaper as a lead to an article concerning the negligence of children. The
den301095 [7]

COMPLETE PROBLEM

Lana, a ten-year-old child, is run over by a car negligently driven by Mitchell. Lana, at the time of the accident, was acting reasonably and without negligence. Clark, a newspaper reporter, photographs Lana while she is lying in the street in great pain. Two years later, Perry, the publisher of a newspaper, prints Clark's picture of Lana in his newspaper as a lead to an article concerning the negligence of children. The caption under the picture reads: "They ask to be killed." Lana, who has recovered from the accident, brings suit against Clark and Perry. What result? Explain.

Explanation:

Judgement for Lana against Perry but not against Clark. The facts make out a case against Perry for the tort of invasion of privacy in particular placing another in a false light (INVASION OF PRIVACY:FALSE LIGHT). Section 652E of the restatement imposes liability for publicity which places another in a false light. It is unlikely that Perry could utilize the first amendment as a defense because Lana was neither a public official nor a public figure. Even if that defense were available, it is forfeited if Perry acted with "malice", which appears to be the case here because Perry acted in reckless disregard of the truth. Clark did not commit the tort of intrusion because he photographed an event that occurred in public.

3 0
3 years ago
On April 1, 2021, Austere Corporation issued $330,000 of 11% bonds at 106. Each $1,000 bond was sold with 30 detachable stock wa
blondinia [14]

Answer:

Austere Corporation

The amount of the proceeds from the bond that should be recorded as an increase in liabilities is:

= $320,100.

Explanation:

a) Data and Calculations:

The bonds issued = $330,000 at 106

Number of $1,000 bonds issued = 330 ($330,000/$1,000)

Market value of each warrant = $3

Proceeds from issue of bond = $330,000*106% = $349,800

Fair value of warrant issued = 330*30*$3 = $29,700

The bond issue liability = $349,800 - $29,700 = $320,100

7 0
3 years ago
The following transactions have been journalized and posted to the proper accounts: 1. Mark Call invested $7,000 cash in his new
goblinko [34]

Answer:

$6,450

Explanation:

Calculation to determine the balance in Cash for this design service business

Using this formula

Cash balance=Cash Amount invested+Cash Received-Rent- Equipment purchased-Supplies

Let plug in the formula

Cash balance=$7,000+$3,000-$700-$2,000-$850

Cash balance=$6,450

Therefore the balance in Cash for this design service business is $6,450

8 0
3 years ago
Hewitt and Patel are partners, sharing gains and losses equally. They decide to terminate their partnership. Prior to realizatio
GrogVix [38]

Answer:

$12,000

Explanation:

The amount of a gain or loss on realization is the difference between the sum of capital balances of partners and cash balance after settling all liabilities.

Total capital balances = $30,000 + $20,000 = $50,000

Total loss = Cash balance - Total capital balances = $38,000 - $50,000 = $12,000 loss.

Therefore, the amount of loss on realization is $12,000.

6 0
3 years ago
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