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bearhunter [10]
2 years ago
14

Jillian, a supervisor in a shoe store, observes Frank, an employee, becoming anxious and defensive when a customer complains abo

ut some shoes. The customer reacts to Frank's behavior by raising her voice and demanding to talk to a manager. When should Jillian give Frank performance feedback related to his handling of customer complaints?
a. at Frank's annual performance appraisal
b. within the few weeks, whenever she has time for a formal meeting with frank
c. as soon as she has time to list all of Frank's areas for improvement
d. as soon as she is finished talking with the complaining customer
Business
1 answer:
Anastasy [175]2 years ago
7 0

Answer:

The correct answer is d. as soon as she is finished talking with the complaining customer.

Explanation:

Companies want to have in their teams employees trained to successfully advance the functions assigned to them and, in addition, get along with their peers. However, this is not always the case. For this reason, bosses must know how to deal with the differences and inconveniences that are caused by the same collaborators of the organization.

Recognizing a conflicting employee is not a complex task: they are those who constantly express their dissatisfaction with the company or their position, do not finish their work on time, spread malicious rumors, present excuses to justify any failure or mistake and generate a negative work climate It affects the company.

It is best to face these employees before productivity decreases, misunderstandings increase, the motivation of the team decreases and customers, as well as other team members, begin to feel uncomfortable.

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Suppose you deposit $1,091.00 into an account 6.00 years from today that earns 12.00%. It will be worth $1,728.00 _____ years fr
Taya2010 [7]

Answer:

It will take 10.058 years from today.

Explanation:

Giving the following information:

Present value= $1,091

Future value= $1,728

Interest rate= 12%

<u>First, we need to calculate the number of years it will take to transform the PV into the FV:</u>

<u></u>

n= ln(FV/PV) / ln(1+i)  

n= ln(1,728/1,091) / ln(1.12)

n= 4.058 years

It will take 10.058 years from today.

4 0
2 years ago
Ignacio owns a small business that employs 12 full-time workers. He has recently been told by his financial advisor that he woul
enyata [817]

A contingent workforce is more on-demand than standard, full-time employees. Examples of contingent workers are freelancers, contractors, and consultants. These types of workers are hired when needed for shorter term projects and are only employed by the company for the time they are needed to complete their project.

8 0
3 years ago
Which of the following represents the three general categories into which the key components of effective teams are grouped?A) i
Nataly [62]

Answer: The statement "D) context, composition, and process factors" represents the three general categories into which the key components of effective teams are grouped.

Explanation: Context: obtaining adequate resources, effective leadership, a climate in which confidence abounds and performance control and rewards that demonstrate the contributions of the team are the factors of the context that are related to the operation of the team.

Composition: These are the variables that are taken into account when establishing the way in which the equipment should be integrated. The capacity and personality of the members, the size of the group, the roles and the flexibility of the working group are taken into account.

The factors of the process are the effectiveness of the team, conflicts at a manageable level, the commitment of each participant in the group for a common purpose and set goals for the team.

7 0
2 years ago
Answer the next question on the basis of the following data. Output Total Cost 0 $24 1 33 2 41 3 48 4 54 5 61 6 69 The average f
Nezavi [6.7K]

Answer:

Option (A) is correct.

Explanation:

The average fixed cost is determined by dividing the total fixed cost by number of units produced.

Given that,

Fixed cost = $24

The average fixed cost of producing 3 units of output is:

= Total Fixed cost ÷  Number of units produced

= $24 ÷  3

= 8

Therefore, the average fixed cost of producing 3 units of output is $8.00.

8 0
3 years ago
The responsibility report for the Augusta Division shows budgeted contribution margin of $2,000,000 and budgeted controllable fi
Mumz [18]

Answer:

D) is 20% above expectations.

Explanation:

The Augusta Division was supposed to earn a net profit of $1,000,000 (= $2,000,000 - $1,000,000). Since the division's manager and his/her team were able to cut reduce fixed costs to $900,000 and increase contribution margin to $2,100,000 (either by increasing selling price or reducing variable costs), then the division earned a net profit of $1,200,000 (= $2,100,000 - $900,000). This net profit is 20% higher than expected, therefore the manager's (and his/her team's) overall performance was 20% above expectations.

5 0
3 years ago
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