1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
bearhunter [10]
3 years ago
14

Jillian, a supervisor in a shoe store, observes Frank, an employee, becoming anxious and defensive when a customer complains abo

ut some shoes. The customer reacts to Frank's behavior by raising her voice and demanding to talk to a manager. When should Jillian give Frank performance feedback related to his handling of customer complaints?
a. at Frank's annual performance appraisal
b. within the few weeks, whenever she has time for a formal meeting with frank
c. as soon as she has time to list all of Frank's areas for improvement
d. as soon as she is finished talking with the complaining customer
Business
1 answer:
Anastasy [175]3 years ago
7 0

Answer:

The correct answer is d. as soon as she is finished talking with the complaining customer.

Explanation:

Companies want to have in their teams employees trained to successfully advance the functions assigned to them and, in addition, get along with their peers. However, this is not always the case. For this reason, bosses must know how to deal with the differences and inconveniences that are caused by the same collaborators of the organization.

Recognizing a conflicting employee is not a complex task: they are those who constantly express their dissatisfaction with the company or their position, do not finish their work on time, spread malicious rumors, present excuses to justify any failure or mistake and generate a negative work climate It affects the company.

It is best to face these employees before productivity decreases, misunderstandings increase, the motivation of the team decreases and customers, as well as other team members, begin to feel uncomfortable.

You might be interested in
If a company issues 2,500,000 shares with voting rights, how many shares must an investor buy to be assured control of the compa
lbvjy [14]
If<span> each </span>investor<span> receives </span>voting rights<span> for </span>company<span> decisions based on </span>share<span> ownership, every shareholder has 10% </span><span>control. 
 
 </span><span>If a company issues 2,500,000 = (approx)= </span><span>1,250,000 shares

example: </span><span>If the company issues another 25,000,000 options or shares over the intervening five years so there are  50,000,000 shares at the IPO (typically either as part of fundraising including an IPO or to hire employees), you’re left with .01% – one basis point or half of your original percentage. You have had 50% dilution. You now make half as much for the same company value.

hope it understands !</span>
3 0
3 years ago
Tim Wrench was leading the client services division of AmWeb for seven years when he was asked to move to another region where t
PtichkaEL [24]
D) the client complaints were a common thing encountered by the company
5 0
3 years ago
Mesa Cheese Company has developed a new cheese slicer called Slim Slicer. The company plans to sell this slicer through its cata
m_a_m_a [10]

Answer:

$ 13.21

Explanation:

Data provided:

Selling cost of cheese slicer = $ 19

Cost of the prototype = $ 29

Expected return = 41%

i.e 41% of the selling cost = 0.41 × $ 19 = $ 7.79

Now,

the target cost is calculated as :

Target cost = Selling Price - Expected Return from the Stock

on substituting the values, we get

Target cost = $ 21 - $ 7.79 = $ 13.21

4 0
3 years ago
The owner of a factory regularly requests a graphical summary of all employees' salaries. The graphical summary of salaries is a
nydimaria [60]

Answer: descriptive statistics

Explanation:

The owner of a factory regularly requests a graphical summary of all employees' salaries. The graphical summary of salaries is an example of the descriptive statistics.

Descriptive statistics refers to the branch of statistics that describes features of a data that are involved in a study. The main idea behind the descriptive statistics is simply to provide a summary of the samples that are done on a certain study.

8 0
3 years ago
The threat of new entrants in Porter's Five Forces analysis is often the most important force affecting an industry. In the food
anygoal [31]

Answer:

Barrier to entry

Explanation:

Barrier to entry is defined as an economic barrier or obstacle set in place to deter new competitors from entering a market easily. It can also be said to be a fixed cost or set of conditions put in place for any new entrant into a market.

These barrier to entry include restriction of licenses, high cost of starting up the business among other things.

The sole reason for creating a barrier to entry is for existing firms in the market to make profits and protect their revenues as well.

Barrier to entry can either be zero barrier, medium barrier, high barrier or very high barrier. All of these depends on the type of market that the entrant is trying to break into.

I hope this helps.

4 0
3 years ago
Other questions:
  • Analysis of an income statement, balance sheet, and additional information from the accounting records of Gadgets, Inc., reveals
    5·1 answer
  • A professor wanted to compare two types of teaching styles. One type is by tutorials and the other is giving a lecture. It is a
    6·1 answer
  • Outline the differences between chain stores and departmental stores.​
    5·2 answers
  • Each bank in the town of La Rinconada has only a single set of locking doors at its entrance. In the town of Inverness, on the o
    6·1 answer
  • Which of the following employees derives their income from a fee for the items sold?
    6·2 answers
  • assume peru had an adult population of about 25 million, a labor-force participation rate of 60 percent and an unemployment rate
    9·1 answer
  • Indicate whether or not each expenditure would be included in the cost of acquisition for each item below. The answer box provid
    6·1 answer
  • Jay P Horgan Bank holds deposits of $700 million. The current market value of the bank's loans is $500 million. It also holds re
    6·1 answer
  • Describe service problems you encountered in a recent service experience. Then categorize the service failures that occurred as
    8·1 answer
  • Presented below are selected account balances for Homer Winslow Co. as of December 31, 2014.
    6·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!