Question

Shelly praised susan via email for how well she executed an employee training program last week. Shelly is engaging in the ________ process using a __________ medium

Answer 1

Encoding and written are the correct answers, respectively.

The communication process is made up of encoding and decoding processes. Encoding is the process used to turn thoughts into communication through a 'medium'. This medium can be either an e-mail, a phone call, a text message, or a face-to-face meeting. Thus, in this situation, we can say that Shelly engaged in the encoding process using a written medium, which was the e-mail she sent Susan.