Answer:
D
Explanation:
customer must be sent a copy of the official statement, if available
Answer:
sales
Explanation:
Based on the scenario being described within the question it can be said that Michael has most likely adopted the sales orientation. This term refers to a business approach that focuses on mainly persuading individual customers to purchase the company's product as opposed to understanding the customer's needs or marketing to a larger audience.
Answer:
TRUE
Explanation:
Value can be defined as the thing for which an customer is willing to pay the price. It is the activity on any shop floor or business for delivering the product or service to the customer for which the customer is ready to pay the price for it.
If the customers does not wish to pay the price, then there is no value.
So inside a factory, in a shop floor, moving a part from one place to another for making a product that the customer is willing to pay is a value added activity. But excess movement or transportation of product does not any value to it, it is then considered as a waste.
Also storing of products is a non value activity as storing a product will not help the customer in any way and a customer will not pay for a product when it is stored and is of no use to the customer.
