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UNO [17]
3 years ago
15

Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at

the company.Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)
A. Case Feed
B. Workflow Email Alerts
C. Case Group
D. Case Comments
E. Events
Business
1 answer:
Sholpan [36]3 years ago
6 0

Answer:

A,C,D

Explanation:

Remember, we are told the issue concerns "support agents" working for a company–Universal Containers. Thus, they will be using Salesforce inorder to document their findings.

i. Case feed is one useful feature that quickly allows the support agents to edit, store and change the status of cases where necessary.

Ii. Case group is another useful feature to group cases that the support agents consider as been interrelated.

iii. Case comments feature allows them to read through case by case comment from the participants in the research, allowing proper insight into minds of the customers.

You might be interested in
Fresh Baked Goods has 36,800 shares of stock outstanding at a market price of $24.91 per share. What will be the price per share
Cloud [144]

Answer:

$23.50 per share

Explanation:

The computation of the price per share after considering the stock dividend for the 6% is shown below:

= (Number of shares outstanding × market price per share) ÷ (Number of shares outstanding × 1 + stock dividend )

= (36,800 shares × $24.91) ÷ (36,800 shares × 1.06)

= $916,688 ÷  39,008 shares

=  $23.50 per share

Hence, the price per share is $23.50 per share

5 0
3 years ago
Company A uses the FIFO method to account for inventory and Company B uses the LIFO method. The two companies are exactly alike
alexandr1967 [171]

Company A uses the FIFO method to account for inventory and Company B uses the LIFO method. The two companies are exactly alike except for the difference in inventory cost flow assumptions.  The debt-to-equity ratio measures your company's total debt relative to the amount originally invested by the owners and the earnings that have been retained over time.

The debt to equity ratio using the book value of equity in 2019 would be 2.29.

Finding the debt-to-equity ratio.

This can be found by the formula:

= Interest bearing Debt / Book value of equity

= (Notes payable + Current maturities of long term debt + Long term debt) / Book value of equity

= (10.5 + 39.9 + 239.7) / 126.6

= 2.29

Learn more about debt-to-equity  here

brainly.com/question/21408403

#SPj4

7 0
1 year ago
If the Netherlands enjoys comparative advantage in the production of dairy products, it implies that the opportunity cost of pro
sladkih [1.3K]

Answer:

False

Explanation:

A country has comparative advantage in production if it produces at a lower opportunity cost when compared with its trading partners.

I hope my answer helps you

7 0
3 years ago
Master Production Scheduling is a process that brings all the demand and supply plans for the business (sales, marketing, develo
kow [346]

Answer:

False

Explanation:

Master Production Schedule, is used to determine when the materials will be used to produce an item.

Master Production Schedule (MPS) gives a formal detail of the production plan and converts this plan into specific material and capacity requirements. The requirements with respect to labor, material and equipment are then assessed.

Master production scheduling helps keep customer delivery promises through delivering in a timely and cost-effective manner.

5 0
3 years ago
Ralph Lauren: Accounts receivable turnover and number of days' sales in receivables Ralph Lauren Corporation designs, markets, a
SVETLANKA909090 [29]

<em>MISSING INFORMATION:</em>

   concept                     //    Year 2     //     Year 1

Sales                                     7,620             7,450

Account Receivables             655                588

Answer:

Yes, there is. The days to collect increase by 4.16 to 29.77 from 26.61

Which is a bad sing as the company delays more to collect form their customers

Explanation:

Account Receivable turnover:

Average receivable:

(458 + 588 ) / 2  =  523

7,450 / 523 =   14.25

Days to collect: 365 / 14.25 = 25,61

Second Year:

Average receivable: (655 + 588) / 2 = 621.5

Turnover: 7,620 / 621.5 =  12.26

Days to collect: 365 / 12.26 = 29,77

29.77 - 25.61 = 4.16

6 0
3 years ago
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