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UNO [17]
4 years ago
15

Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at

the company.Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)
A. Case Feed
B. Workflow Email Alerts
C. Case Group
D. Case Comments
E. Events
Business
1 answer:
Sholpan [36]4 years ago
6 0

Answer:

A,C,D

Explanation:

Remember, we are told the issue concerns "support agents" working for a company–Universal Containers. Thus, they will be using Salesforce inorder to document their findings.

i. Case feed is one useful feature that quickly allows the support agents to edit, store and change the status of cases where necessary.

Ii. Case group is another useful feature to group cases that the support agents consider as been interrelated.

iii. Case comments feature allows them to read through case by case comment from the participants in the research, allowing proper insight into minds of the customers.

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Answer:

Ally Bank is emphasizing the Empathy dimension of service quality

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Empathy -

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In companies these practice is done in order to help the consumers in the best possible manner , which will in turn help the company with good feedback and profit .

Hence , from the given scenario of the question ,

The correct answer is empathy .

4 0
3 years ago
Finding dominant strategies is often a very way of analyzing a game. Consider the following game: Microsoft and Apple are the tw
STALIN [3.7K]

Answer: Option A -- Choosing low is a weakly dominant strategy for Apple.

Explanation: Dominant strategy in a game theory can be defined as the course of action that occurs when one strategy/player is better than the other strategy/player regardless of what the other player does or how well the other player may play. dominant strategy is all about a player who has the highest favours in a game. Considering the above matrix, we know that Apple has the dominant strategy. And for apple to choose low is a weakly dominant strategy for it.

7 0
3 years ago
Suppose the current level of output is 5000 and the elasticity of output with respect to capital is 0.4. A 10% increase in capit
allsm [11]
C iw your answer :))))
7 0
3 years ago
the federal reserve wants to increase the money supply in the money supply in the united states. What is the federal reserve lik
Sergeeva-Olga [200]
It'll reduce discount rates. 
5 0
3 years ago
Read 2 more answers
Expectations of inflation are always greater than actual inflation along the long-run Phillips Curve.
lawyer [7]

Answer:

True.

Explanation:

The statement is “True” because the Philip curve is the curve that exhibits the relationship between the inflation or price level and unemployment. If inflation rises, then unemployment falls. If inflation falls, then unemployment rises. This happens because there is a negative relationship between inflation and unemployment. However in the long run the Philip curve is a verticle line parallel to the inflation axis and that shows there is no trade-off. Thus the option A is correct.

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3 years ago
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