Question

The company you work for is considering moving its email server to a hosting company. This will help reduce the cost of hardware and server administration at your local site. Which document formally states the reliability and recourse if reliability isn’t met?

Answer 1

Answer:

A Service Level Agreement

Explanation:

The Service Level Agreement is a document that clear states and lays out the criteria for the level of servcie a supplier is to provide to a consumer. The SLA contains laid out metrices to ensure that suceh services can be assessed in order to either penalize deviations or allow for remedies should in case, the service level expected is not met. It can be between various departments in an organisation ro between various organisations.

In case of the question, the SLA is a document that specifies the level of service the company is to expect from the hosting company. The SLA formally states the level of reliability the client should expect and the penalties or remedies to be expected if such reliabilitis are not met.

Answer 2

Answer: Server level agreement (SLA)

Explanation:

An SLA is an agreement between the service provider and its client. This ensures that quality, service, reliability and resources are met. SLA binds the service provider to honor the agreement.