Answer:
(i) $1,295 Favorable
(ii) $3,744 Unfavorable
Explanation:
Actual price = Actual cost of materials ÷ Actual materials purchased
= $43,105 ÷ 3,700
= $11.65
Materials price variance = Actual Quantity (Actual Price - Standard Price)
= 3,700($11.65 - $12.00)
= $1,295 Favorable
Standard Quantity = Actual output × Standard quantity per unit of output
= 560 × 4.8
= 2,688
Materials quantity variance:
= Standard Price (Actual Quantity - Standard Quantity)
= $12.00 (3,000 - 2,688)
= $3,744 Unfavorable
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Answer:
(I)
b. Use the reasons-before-refusal plan.
(II)
a. Keep the refusal respectful, sensitive, and upbeat.
b. Disclose all reasons for the refusal.
d. Provide alternatives that encourage the customer to continue business with you.
Explanation:
- In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
- In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
Answer:
QC
Explanation:
US dollar used to be backed by gold but this is not the case anymore. US dollar being as a flat currency is backed by governemnt through federal reserve.
