Maya finds her customer service job to be frustrating and stressful. She tells her friend Jeff about her negative experience at
work, and he tells her to force herself to smile while she is at work, an idea he learned in his psychology class. When Maya tries smiling at work, she finds her job less frustrating and even begins to enjoy it some days. The idea that Jeff shared with Maya is most likely the:
Emotional self-regulation can be understood in psychology as the idea of individuals voluntarily responding with a range of emotions that are healthy and socially acceptable to the demands of day to day life.
Emotional self-regulation involves the process that the person makes to regulate and control their own emotions and feelings as well as the impact that those emotions have on other people.
In this particular case, Jeff is advising Maya to self regulate her emotions, by telling her to smile while at work jeff is advising Maya to voluntarily control her emotions and see how that affects her work life.
