The introduction of the horse to North America by the Spanish changed the lives of Native Americans, because A) Pacific Northwest Indians could hunt buffalo more efficiently. This made it easier for the Native Americans to hunt their buffalo in a more precise and organized manner, due to the way they could round the buffalo up.
Answer:
Technology won't be able to adapt as well to new challenges or problems such as an error in service. As humans are the customer, humans are more capable of oversight in technology in cases where the situation is more complex. Animals and especially humans after all have judgement & reasoning abilities that outweigh what the technology was programmed to think in current times. Besides humans feel more comfortable communicating to another human even if indirectly.
Explanation:
This may be an absurd metaphor, but imagine if all therapists were robots that have been programmed with up to date physiology & psychology research, would most customers feel comfortable communicating honestly with them? I think not.
Sorry if this was more abstract thinking than what you were going for :)
