Answer:
by clearly state why the change is needed and how it will affect employees
Explanation:
An employee's resistance usually occurs when an employee feels insecure about changes or his position in the organization. A good leader must find out what are the main reasons why employees create resistance and thus devise a strategy to break down these barriers. In the case of supervisor Mary, clearly communicating about changes and the future of employees was effective in breaking down the barriers of employee insecurity about the changes that will occur in that company.
Complete Question: Many banks and phone companies now charge fees for once-free services to ensure minimum customer revenue levels. This helps the banks to ________.
A) reduce the rate of customer defection
B) make low-profit customers more profitable
C) enhance the growth potential for each customer through cross-selling
D) increase the longevity of the customer relationship
E) focus disproportionate effort on high-value customers
Answer:
B) make low-profit customers more profitable
Explanation:
Many banks and phone companies now charge fees for once-free services to ensure minimum customer revenue levels. This helps the banks to make low profit customers more profitable.
The basic logic behind this strategy is that when customers find something coming free, then they start taking it for granted, they don't pay much attention to it, therefore, when the some services are free, customers will not be spending much on them, like upgrading, monthly plan up-gradations, monthly or annual subscriptions. Consequently, to turn the those customers into highly valuable customers, companies charge for the services which were free of cost in the past.
Answer:
The correct answer is the option B: expatriate assignment.
Explanation:
To begin with, the term of <em>expatriate</em> refers to the person who is currently living abroad in a certain amount of time and primarily for work reasons. This professional worker takes a position outside her home country and that could be done as part of a work assignment scheduled by the employer of the individual. Moreover, expatriate assigment individuals also earn more money than the regular workers at home and furthermore the company generally helps the expatriate in relocation assistance and housing allowance.
Secondly, the case of Marika is a general example of expatriate assigment due to the fact that her company may have ordered her to leave for a period of time to other countries in order to find news and investigate about certain topics and in order to do that the company will pay her so she can do her job properly and then go back home and share her information with her colleagues.
