They express themselves in a very hostile manner. when not understanding them they become very frustrated because we are not understanding what is their problem
The correct answer to the question above would be "the neutral person." In negotiation, the mediator is the one who assists both parties who are in a form of alternative dispute resolution and negotiate a settlement.
<span>course! ... I certainly would not eat a certain type of food with a strong odor<span>!</span></span>