1) <span> listen to the side of the other 2) </span><span>Mistakes, even small ones, can erode one's credibility someone made a mistake. 3)</span><span>. Fear of someone or somebody, loss of face, whether real or perceived, anger, and surprisingly even excitement can all result in unintended conflict. 4)</span><span>Cooler heads prevail in even the most difficult conflicts. 5)</span><span> And when you're maintaining your calm, it will be easier for others involved to get back to the task at hand. 6)</span><span>Before you allow an escalation, ask questions. It won't cause any loss of face, and may result in a quick resolution.</span>
