Question

An associate asks for your assistance in completing a task that she should be able to handle herself. you are very busy with your own work. your best response would be:

Answer 1

I believe the answer is:  Tell her where to find the information that she needs. 

Since that associate has the ability to finish the work herself, directly helping her would only prevented her from becoming responsible for their own duty.

But that being said, you still need to help her since she's most likely still a novice and does not fully understand the full job description. Because of this, telling her where she can find the information/instruction would be the best option.