Question

What knowledge or skill is most important for a front desk clerk? A. ability to handle a telephone exchange B. accounting skills C. communication skills D. knowledge of food production E. observation skills

Answer 1

Answer:

C. communication skills

Explanation:

A front desk clerk's primary duty is to welcome and offer guidance or assistance to guests. To make the guest happy, the clerk should have the following communication skills.

1. Speak articulately so listeners can understand.
2. Understand spoken and written information.
3. Write well so others can understand
4. Good listener
5. Read and understand work-related materials.