Question

Craig, a sales manager, has been asked to explain the under performance of his team in the previous financial year. Instead of understanding and working on resolving the team's issues, Craig comes up with a number of defensive statements and deny wrong doing from his team's part. This is known as _____ the problem
a. stonewalling
b. debasing
c. ingratiating
d. reinforcing

Answer 1

Answer:

a. Stonewalling

Explanation:

Stonewalling can be defined as refusal to cooperate, be obstructive or evasive.

Stonewalling could result from various reasons, and they could include:

• a genuine belief that the accused is not wrong, as in the question above, i.e. refusal to take responsibility for one's errors,
• a means to quickly dismiss the discussion,
• a fear of where the discussion may lead,
• a belief that the accuser has no desire to resolve the conflict, etc.