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Alchen [17]
2 years ago
15

Francis is a customer service representative who has recently been through listening skills training. Which of the following ski

lls was she most likely taught to make her a better listener?
Mentally picture the customer by grammar, voice, and tone to speak to them in a way familiar to them
Politely interrupt the customer to stay on topic if details begin to drift, then restate the originally described problem
Remain silent until the customer finishes to be sure the thought was completed
Make notes to not lose track of the customer details while performing administrative tasks
Social Studies
1 answer:
levacccp [35]2 years ago
7 0

The correct answer is Remain silent for a few seconds after a customer finishes to be sure the thought is completed

Practicing active listening requires attention to what is said, what is thought and body language

Listening is a bit like being smart: most people think they are above average, even if that is impossible

The biggest mistake people make when it comes to listening is having such a big focus on what they are going to say next or how what they are going to say will be affected by what the other is saying that they fail to hear what is being said. The words are clear, but the meaning is lost. It may seem like a simple suggestion, but focusing is not as easy as it looks. Your thoughts can be incredibly dispersing.

People like to know that you are listening and even a simple act like asking a question to clarify something shows that you are not just listening, but that you care about what is being said. You will be amazed at how much respect and appreciation you get just by asking good questions.

In addition to checking what you've heard, you should ask questions that gather more information. Examples of investigative questions include "What happened next?" and "Why did he say that?" The key here is to make sure that your questions really add to the understanding of what was said rather than just taking the conversation to another topic.

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How was Korea impacted by WWII?
kakasveta [241]

Answer: Here some things I found online hope this helps

  • "World War II devastated not just Japan, but the Korean Peninsula, and in 1945, the United States and the USSR captured the peninsula and ended Japanese rule there. Korea was divided into two occupation zones that were intended to be temporary"
  • "In 1937, WW2 began in Asia with the start of the Second Sino-Japanese War. ... Between 1937 and 1945, 242,341 Koreans served in the Japanese Army; 22,182 of them were killed. A large number of Korean women were conscripted as comfort women who served in Japanese military brothels."

3 0
2 years ago
Which of the following makes it more likely that a child will be bullied?
Luba_88 [7]

An my opinion, I would go with B. Because you know how, like lets say if you see someone pretty like a pretty girl and you see someone ugly, wouldn't the ugly girl get bullied, because she is not pretty.

7 0
3 years ago
Read 2 more answers
Nasir occasionally experiences periods of intense overwhelming dread that come about for no reason. These periods are marked by
EleoNora [17]

Answer:

panic disorder

Explanation:

panic disorder -

It is a type of anxiety disorder , where , there is sudden feeling of terror , danger or nervousness , which can lead to confusion , losing control .

  • The symptoms of panic disorder are as follows -
  • breathing difficulty
  • Feeling hot or a cold chill
  • Sweating
  • Fast heartbeat

Panic attacks are more common in females than in males , and can happen anywhere and at anytime .

Hence , from the question , Naisr is also facing the problem of panic disorder .

5 0
2 years ago
Why is a peaceful march more effective than a poster calling for violence
Roman55 [17]
A peaceful march is more effective than a poster calling for violence because violence is never an a good answer and a peaceful march shows That things can be accomplished without violence
8 0
3 years ago
Identify a truism that you have heard or read many times that is worth defending, qualifying, or challenging. Compose a thesis s
sleet_krkn [62]

Answer: ''Life is not fair'' truism

Explanation:

Truism is referring to some statement that is clearly true and evident, it often sounds foolish and it is used in situation of irony. Since it is evident, it don't need evidence or description.

Examples of truism that we see often:

The apple never falls far from the tree.

An apple a day keeps the doctor away.

A friend in need is a friend indeed.

Life is not fair.

  • I will give you an example of ''Life is not fair'' truism.

This truism is worth defending because in some situation it is not considered as truism because it is up to people and ideas that they are having about life. It can be true or false. It is challenging because it depend on people and their situations or positions.

My experience is considering that this truism is not worth saying because life has numerous of situations for us and we are not always seeing some fair things that are happening. It always can be worst and if we always repeating that ''Life is not fair'' it will give us negative emotions which is not good.

6 0
2 years ago
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