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Alchen [17]
3 years ago
15

Francis is a customer service representative who has recently been through listening skills training. Which of the following ski

lls was she most likely taught to make her a better listener?
Mentally picture the customer by grammar, voice, and tone to speak to them in a way familiar to them
Politely interrupt the customer to stay on topic if details begin to drift, then restate the originally described problem
Remain silent until the customer finishes to be sure the thought was completed
Make notes to not lose track of the customer details while performing administrative tasks
Social Studies
1 answer:
levacccp [35]3 years ago
7 0

The correct answer is Remain silent for a few seconds after a customer finishes to be sure the thought is completed

Practicing active listening requires attention to what is said, what is thought and body language

Listening is a bit like being smart: most people think they are above average, even if that is impossible

The biggest mistake people make when it comes to listening is having such a big focus on what they are going to say next or how what they are going to say will be affected by what the other is saying that they fail to hear what is being said. The words are clear, but the meaning is lost. It may seem like a simple suggestion, but focusing is not as easy as it looks. Your thoughts can be incredibly dispersing.

People like to know that you are listening and even a simple act like asking a question to clarify something shows that you are not just listening, but that you care about what is being said. You will be amazed at how much respect and appreciation you get just by asking good questions.

In addition to checking what you've heard, you should ask questions that gather more information. Examples of investigative questions include "What happened next?" and "Why did he say that?" The key here is to make sure that your questions really add to the understanding of what was said rather than just taking the conversation to another topic.

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How were people treated differently under the Mauryas and the Guptas?
fredd [130]

Answer:

hey both showed tolerance for other religions.

Explanation:

Mauryan and Gupta were alike in many sense. Hinduism, Buddhism, and Jainism continued to flourish during the two dynasties and this reflects their broad religious outlook. Secondly, they acquired almost the same territories although Mauryan was a big one. Both empires have a flourishing economy. Thus Gupta were called as true successors of Mauryan.

give brainliest and thanks plssplsplspl

4 0
3 years ago
There is an 80 percent chance of snow. If it snows there is a 10 percent chance of Todd walking to the store. If it doesn't snow
Temka [501]

Answer:0.12

Explanation:

Given

there is 80 % Probability that it will snow

if it snows there is 10 % Probability that Todd walk to store

If it does not snow there is 60 % chances of Todd walking to the store

Probability that it will not snow and Todd will walk to snow

P=P(not\ snow)\times P(Todd\ will\ walk\ to\ store)

P=0.2\times 0.6=0.12

3 0
3 years ago
in three to five sentences, explain how British taxes influenced the actions of the colonists and led to the American Revolution
Damm [24]

Answer:

The American Revolution was precipitated, in part, by a series of laws passed between 1763 and 1775 that regulating trade and taxes. ... Since enforcement of these duties had previously been lax, this ultimately increased revenue for the British Government and served to increase the taxes paid by the colonists.

Explanation:

6 0
2 years ago
Sheryl was diagnosed with bipolarity when she was a teenager. she's hesitant to tell her friends, and tries her best to hide her
antiseptic1488 [7]
The answer is B, a stigmatized illness.
People think of bipolar people as crazy, and don't want to hang out with them just because they are bipolar.
Hope this helps!
3 0
3 years ago
The early school of psychology known as functionalism was developed by
maxonik [38]
The early school of psychology known as functionalism was developed by James.
William James was a psychologist known as the 'father' of functionalism, which is another branch of theory of consciousness. According to functionalism, we store new information daily, and acquire skills, which we may alter and modify depending on the situation, if we want to make our lives easier. 
5 0
3 years ago
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