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Why do you need help? The answers are right in your book, you already have the answers.
I think the answer is A: normative and cognitive.
The normative pillar is about how the values, beliefs, and actions of other relevant players - collectively known as norms - influence the behavior of focal individuals and firms. And the cognitive pillar is composed by the internalized (or taken-for-granted) values and beliefs that guide individual and firm behavior.