Question

An internal strength that has consistently been the differentiating factor for Charles Schwab is its focus on the customer. This is largely due to the corporate culture of providing customer service. Customer service is often a challenge in the brokerage industry, but Schwab can achieve great service because of what?

Answer 1

Answer:

Because they build their business through the eyes of their customers.

Explanation:

The brokerage firm( Schwab) helps to provide client relation support, investing trade workshops and also competitive trade pricing without hidden fees. The firm tries to understand the situation of their clients and also their goals and needs. and finally, develop products to meet those needs.