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nirvana33 [79]
2 years ago
10

Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care representatives​ who'v

e all been consistently performing well. Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a​ manager, Pat believes it is important to let your subordinates know when you are happy with their work. She does​ so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for​ ________.
A. decision making
B. negotiation
C. expressing emotion
D. motivation
Business
1 answer:
Serggg [28]2 years ago
3 0

Answer:

Motivation

Explanation:

<em>Motivation in work is when employees are incentivized due to their good performance</em>, this happens when they provide the company a greater value. There are two kinds of motivation:

  • Internal: it includes emotions and thoughts, <em>in the exercise given this internal motivation is letting the team know that they are doing good</em>
  • External: includes salary and work environment, <em>in the case given the bonuses are the external motivation</em>

I hope you find this information is useful and interesting! Good luck!

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