The probability that a randomly selected customer takes more than 10 minutes will be 8.38%
<em><u>Explanation</u></em>
The average or mean
is 8.56 minutes and standard deviation
is 1.04 minutes.
<u>Formula for finding the z-score</u> is: 
So, the z-score for
10 minutes will be.....

Now, according to the standard normal distribution table,
. So.....

So, the probability that a randomly selected customer takes more than 10 minutes will be 8.38%