Answer:
The correct answer is balanced scorecard.
Explanation:
The concept of balanced scorecard came from the idea of looking at the strategic measures in addition to financial performance of an organization in order to have an holistic view of the organization's performance. It is also a strategic tool used in setting key performance indicators (KPIs) for organizations.
The balanced scorecard is used to:
- set an organization goals, strategic intent and objectives
- tailor the daily work performance towards strategic targets of the organization
- design and delivery of projects, goods and services
- then, set performance measurement
C. Revising is always required or at least advised
Its between a an B but i think its A
Answer:
A. the change in the value of the optimal solution.
Explanation:
- A shadow pricing is associated with each constraint of the model and is the instantaneous changes that occur in the objective model of the optimal solution that is obtained by changing the right-hand side constrained by one unit and a reduced cost is associated with each variable of the model. Also referred to as a monetary values that is assigned to the current unknowable or difficult to calculate costs.
Answer:
(I)
b. Use the reasons-before-refusal plan.
(II)
a. Keep the refusal respectful, sensitive, and upbeat.
b. Disclose all reasons for the refusal.
d. Provide alternatives that encourage the customer to continue business with you.
Explanation:
- In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
- In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
