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hodyreva [135]
3 years ago
6

________ can track customer satisfaction directly, measure repurchase intention and also gauge a consumer's willingness to recom

mend the company and brand to others.
A) Periodic surveys
B) Mystery shoppers
C) Customer loss rates
D) Customer focus statements
E) Sales summary reports
Business
1 answer:
maria [59]3 years ago
7 0

Answer:

A) Periodic surveys

Explanation:

The periodic survey is the survey which takes place after delivering the product and services to the customer. It can be in the form of customer feedback with respect to the satisfaction level, repurchase intention, worth of mouth, etc

By maximizing the customer satisfaction the company can able to achieve their sales targets that results into capture a maximum share in the market

Hence, the first option is correct

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_____ is a rater error in which a rater gives high ratings to all employees regardless of their performance.
Ilya [14]

Answer:

Leniency

Explanation:

Leniency is a rater error in which a rater gives high ratings to all employees regardless of their performance.

Leniency error is when a rater has the tendency to rate all employees at positively, this is positive leniency and occurs at the top of the rating scale or at the low end of the scale negative leniency. Leniency error happens when a manager emphasizes too much on positive or negative behaviors

5 0
3 years ago
According to expectancy theory, the three primary elements that determine how willing an employee is to work hard at tasks impor
ollegr [7]
The three primary elements are INSTRUMENTALITY, VALENCE AND EXPECTANCY.
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3 years ago
Customers have a defined ________ when it comes to waiting in line at a retail checkout counter. The amount of time consumers ar
balu736 [363]

Answer:

The correct answer to the given above question is Zone of tolerance.

Explanation:

Zone of tolerance in simpler terms can be defined as the difference between a consumers desired level of service and the level of service a consumer considers adequate. This zone consists a range of various service performance that a consumer considers to be satisfactory. We can see this zone of tolerance when a consumer will stand in a line at a retail store , a consumer would be willing wait longer in the line if he or she thinks that product or service is valuable or a necessity to him and the waiting time would also depend on the type of store it is.

6 0
3 years ago
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How long does a trademark last? _____
4vir4ik [10]

Answer:

for ten years please thanks

4 0
2 years ago
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Which of the following statements is false? Multiple Choice Prepaid insurance is a deferred expense. Prepaid insurance represent
inna [77]

Answer:

B. Prepaid insurance is shown on the income statement

Explanation:

Prepaid insurance first and foremost is a current asset and as such will not reflect in the income statement but in the statement of Financial Position or Balance Sheet.

Although, prepaid insurance will be shown as paid within the year, it must be deducted from the insurance premium paid for the current year and then reported in the balance sheet as a current asset.

Prepaid insurance is treated as a current asset because it is an indication of insurance premiums paid for by the company in advance. It is a payment for economic benefits that will be enjoyed in the future, therefore it is a current asset. The only part of an insurance premium that shows in the income statement is the insurance expense paid for insurance benefit enjoyed in the current period

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3 years ago
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