Question

________ can track customer satisfaction directly, measure repurchase intention and also gauge a consumer's willingness to recommend the company and brand to others.
A) Periodic surveys
B) Mystery shoppers
C) Customer loss rates
D) Customer focus statements
E) Sales summary reports

Answer 1

Answer:

A) Periodic surveys

Explanation:

The periodic survey is the survey which takes place after delivering the product and services to the customer. It can be in the form of customer feedback with respect to the satisfaction level, repurchase intention, worth of mouth, etc

By maximizing the customer satisfaction the company can able to achieve their sales targets that results into capture a maximum share in the market

Hence, the first option is correct