Question

11. Effective communication with patients and co-workers is an important skill for practice managers. Describe what you will do or not do to ensure you are exercising active listening skills.

Answer 1

Answer:

The dos and donts in excersing active listening

Explanation:

Active listening helps someone understand what the party is trying to say, even if the message is unclear or ambiguous.  As a practice manager, the following actions will enhance or undermine active listening.

The Do's

1. Nod in agreement
2. Maintain eye contact
3. Offer positive reinforcement with phrases such as 'yes,' ' great' or 'indeed.'
4. Positive body posture such as facing the speaker and smiling
5. Ask relevant questions
6. Seek clarification

The Don't s

1. Avoid noise: switch off audio devices such as radio, computers while listening.
2. Do not interrupt or cut off the speaker.
3. Avoid receiver biases. Keep an open mind, and don't judge the speaker's message before its communicated.
4. Avoid listener's appreciation: Don't fear that you might not understand the speaker's message.
5. Keep off distractions such as picking phone calls and reading.