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guapka [62]
3 years ago
14

11. Effective communication with patients and co-workers is an important skill for practice managers. Describe what you will do

or not do to ensure you are exercising active listening skills.
Business
1 answer:
kolbaska11 [484]3 years ago
3 0

Answer:

The dos and donts in excersing active listening

Explanation:

Active listening helps someone understand what the party is trying to say, even if the message is unclear or ambiguous.  As a practice manager, the following actions will enhance or undermine active listening.

<u>The Do's</u>

  1. Nod in agreement
  2. Maintain eye contact
  3. Offer positive reinforcement with phrases such as 'yes,' ' great' or 'indeed.'
  4. Positive body posture such as facing the speaker and smiling
  5. Ask relevant questions
  6. Seek clarification

<u>The Don't s</u>

  1. Avoid noise: switch off audio devices such as radio, computers while listening.
  2. Do not interrupt or cut off the speaker.
  3. Avoid receiver biases. Keep an open mind, and don't judge the speaker's message before its communicated.
  4. Avoid listener's appreciation: Don't fear that you might not understand the speaker's message.
  5. Keep off distractions such as picking phone calls and reading.

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Write a three-paragraph essay describing the value and benefits of using a balanced scorecard for management control. Compare an
Stels [109]

Answer:

The Balanced Scorecard for Management Control

Dana's company can deploy the Balanced Scorecard as a strategic management control approach which views organizational performance from four broad perspectives that are all-embracing.  These perspectives include the  Financial Perspective, the Customer Perspective, the Internal Business-Process Perspective, and  the Learning and Growth Perspective. The aim is to ensure that control is not just about one aspect of the organization, but the whole, and a balance is struck by paying equal attention to the elements that make up an organization.

According to a well-known adage, "what you measure is what you get."  The BSC approach strategically and holistically measures an organization's performance by identifying all the factors that cause improved organizational outcomes.   Therefore, the benefits of using a balanced scorecard include improved internal capacity created by a focus on improving an organization's learning and growth through the Learning and Growth perspective.  This cascades to improved internal processes which result from the internal perspective.  With improved processes, customers and other stakeholders derive better and maximum satisfaction from the organization.  This does not end here.  Satisfied customers cause improved financial results, which are distributed to an organization's stakeholders, including the government in form of taxation, dividends for stockholders, and better pay for employees, etc. These stakeholders in turn try to add value to the organization with better processes and operations, improved financing, and business opportunities.

Looking at the value package of BSC, I agree with Dana that the BSC approach is better than using only financial controls alone.  While financial controls are at the very core of resource management and operational efficiency in any organization, they do not represent the whole picture of management control.  They are the endgames and not the starting strategies for a winning organization.

Explanation:

The Balanced Scorecard (BSC) utilizes a 360 degree approach to achieve effective control of resources toward attaining goals by viewing organizational performance from four broad perspectives, which cover all aspects of any organization.  The four perspectives that BSC uses are the  Financial Perspective, the Customer Perspective, the Internal Business- Process Perspective, and  the Learning and Growth Perspective.  By approaching performance evaluation and management with these perspectives, the Balanced Scorecard is able to achieve all-round management control because no aspect of the organization is left behind.

6 0
3 years ago
A former client of charlie hayes, cpa, filed a lawsuit in state court alleging that charlie failed to exercise due care in the p
Anestetic [448]

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8 0
4 years ago
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Whitepunk [10]

Answer:

b 5:3

Explanation:

Jungle gym sales unit : tree sales unit

10,000 : 6,000

10,000 / 6000

= 5/3

=5:3

6 0
3 years ago
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Suppose the price of apples goes up from $20 to $22 a box. In direct response, Goldsboro Farms supplies 1,200 boxes of apples in
OLga [1]

Answer:

A

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Price elasticity measures the responsiveness of the quantity demanded or supplied of a good to a change in its price. It is computed as the percentage change in quantity demanded—or supplied—divided by the percentage change in price.

Elasticity can be described as elastic—or very responsive—unit elastic, or inelastic—not very responsive.

Elastic demand or supply curves indicate that the quantity demanded or supplied responds to price changes in a greater than proportional manner.

An inelastic demand or supply curve is one where a given percentage change in price will cause a smaller percentage change in quantity demanded or supplied.

Unitary elasticity means that a given percentage change in price leads to an equal percentage change in quantity demanded or supplied.

8 0
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hram777 [196]

Answer:

A. Consumers will be more likely to buy luxury goods in foreign markets.

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