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4 years ago

Different between customer care and customer service

1 answer:

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Customer service is giving assistance to customers on how to best use the product, trouble-shooting any issues, and ensuring they had a great buying experience. Customer care means how well customers are taken care of while they interact with the brand.

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The management of Entertainment Electronics sees itself as a topnotch producer of components used in DVD and Blu-ray players. Th

mezya [45]

Answer: b. Core competencies

Explanation: A company's core competencies are the characteristics of the company that makes them stand out from competition. In other words, they are combination of multiple resources, knowledge, expertise and skills that differentiates them in the marketplace thereby forming a basis for competitiveness.

To be classified as a core competency, the activity must provide superior value or benefits to the end-user, should be difficult to replicate or imitate by a competitor and sometimes rare.

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4 years ago

g You deposit $1,900 in your savings account that pays an annual interest rate of 3.25%. If the inflation rate is 1.09%, by how

gayaneshka [121]

Answer:

Real purchasing power increase= 2.16%

Explanation:

Giving the following information:

You deposit $1,900 in your savings account that pays an annual interest rate of 3.25%. The inflation rate is 1.09%.

In this example, we have two different and opposite effects. The interest rate increases your purchasing power. If the inflation rate is 0, the purchasing power will increase (in one year) 3.25%.

The inflation rate decreases the purchasing power of nominal income.

Real purchasing power increase= annual interest rate - inflation rate

Real purchasing power increase= 3.25 - 1.09= 2.16%

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4 years ago

Classify each of the following costs as relevant or irrelevant to the decision at hand and briefly explain your reason. a. The p

jasenka [17]

Answer:

a. The purchase price of the old computer when replacing it with a new computer with improved features - Irrelevant cost

Sunk costs are considered irrelevant and the price of the old computer is a sunk cost as it has already been incurred.

b. The cost of renovations when deciding whether to build a new office building or to renovate the existing office building - Relevant

The cost of renovations will help the company decide which alternative is cheaper between building a new office or renovating.

c. The original cost of the current stove when selecting a new, more efficient stove for a restaurant. - Irrelevant

Like the first, this is a sunk cost so it is irrelevant.

d. Local tax incentives when selecting the location of a new office complex for a company’s headquarters. - Relevant

Local tax incentives could reduce cost of operation so is relevant when choosing headquarter location.

e. The fair market value (trade-in value) of the existing forklift when deciding whether to replace it with a new, more efficient model. - Relevant

The existing machine can be traded in for part of the cost of a new one using its market value to reduce the cost of the new one. It is relevant.

f. Fuel economy when purchasing new trucks for the delivery fleet. - Relevant.

Higher fuel economy can reduce cost of transportation so is a relevant cost.

g. The cost of production when determining whether to continue to manufacture the screen for a smartphone or to purchase it from an outside supplier. - Relevant.

This is a relevant cost because the it will help the company decide the cheaper alternative.

h. The cost of land when determining where to build a new call center. - Relevant.

Some land will be in areas that will have higher real estate prices. Your preferred cost of land will help determine which areas to look for locations in.

i. The average cost of vehicle operation when purchasing a new delivery van. - Relevant.

If this cost is too high it will increase expenses. It is a relevant cost to note for cost maximisation.

j. Real estate property tax rates when selecting the location for a new order processing center. - Relevant

Real estate taxes need to be known so that cost estimation can be made on the order processing center.

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3 years ago

Just for the Halibut, Inc. designs and manufactures custom made fishing rods. On June 1, it had one job started with a beginni

Nataly [62]

Answer:

Price= $850,5

Explanation:

With the following information we need to calculate the price of the job:

Direct materials issued to production<= $60

Direct labor= $75

Manufacturing overhead= $99*direct hour=99*5=$495

Direct hours=$75/$15hour= 5hours

Total cost= 60+75+495= $630

Price= total cost*1,35=$850,5

3 0

3 years ago

A company with 100,000 authorized shares of $4 par common stock issued 40,000 shares at $8. Subsequently, the company declared a

umka21 [38]

the amount transferred from the retained earnings account to the paid-in capital accounts as a result of the stock dividend.

5 0

3 years ago

Different between customer care and customer service​

Different between customer care and customer service