Answer:
This is called managing to the averages
Explanation:
If this business implements a program to reach 80% customer satisfaction, this is called managing to the averages
The statement above is TRUE. At the initial stage, investing in the TQM will improve processes and quality until the highest possible point is reached. After this, each round of initiative will reach a point where improvement can no longer be added, at this point diminishing returns will set in. <span />
Answer:
Net Present Value $ 23,373.49
Explanation:
First, we solve for the expected return:
![\left[\begin{array}{cccc}State&Return&Probability&Weight\\best-case&19,000&0.25&4,750\\base-case&12,000&0.5&6,000\\worst-case&-3,000&0.25&-750\\Total&&1&10,000\\\end{array}\right]](https://tex.z-dn.net/?f=%5Cleft%5B%5Cbegin%7Barray%7D%7Bcccc%7DState%26Return%26Probability%26Weight%5C%5Cbest-case%2619%2C000%260.25%264%2C750%5C%5Cbase-case%2612%2C000%260.5%266%2C000%5C%5Cworst-case%26-3%2C000%260.25%26-750%5C%5CTotal%26%261%2610%2C000%5C%5C%5Cend%7Barray%7D%5Cright%5D)
Now, we solve for the present value of this vaue over the four-year period:
C 10,000.00
time 4
rate 0.12
PV $30,373.4935
<u>Last we subtract the investment cosT:</u>
30,373.49 - 7,000 = 23,373.49
<span>This shows that the board has decided to re-invest the profits in the business instead of paying it to common shareholders. This is one of the drawbacks of owning common stock in comparison to preferred stock. Dividends and other company earnings are not always shared with the stockholder.</span>
