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2 years ago

Distinct characteristics of service operations include which of the following?

Business

1 answer:

myrzilka [38]2 years ago

8 0

Answer:

Letter e is correct.<u> All of the above except (b).</u>

Explanation:

A service is a set of activities whose objective is to satisfy some human need without the presence of a material good.

Service providers constitute the tertiary sector in economics, so there is a need for the development and improvement of service techniques so that the sector meets the demands of customers.

Some characteristics that define a service are:

Intangibility: Services are intangible processes and ideas, so the consumer is influenced by the reputation of a company, brand or service for the ideal choice.

Heterogeneity: The service varies from customer to customer. It is not possible to offer exactly the same service every time, often due to outsourcing in companies.

Simultaneity: Services are consumed at the same time they are created.

Customer participation in the process: There is an integration between the customer and the service provider, so there are opportunities for service production with customer participation.

Perishability: Services cannot be stored, if they are not consumed it is lost.

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Explanation:

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3 years ago

If the minimum attractive rate of return is 7%, which alternative should be chosen assuming identical replacement (like kind exc

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Answer:

The alternative that should be chosen assuming identical replacement is:

Alternative B.

Explanation:

a) Data and Calculations:

Alternatives:

A B

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Annuity factor 3.387 5.971

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2 years ago

Lena Company has provided the following data (gnore income taxes); 2016 revenues were $77,000. 2016 expenses were $48,600. Divid

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Answer:

Option (b) is correct.

Explanation:

(a) Net Income:

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= Net Income - Dividend

= $ 28,400 - $7,700

= $20,700

= Total assets - Total Liabilities

= 185,000 - $105,000

= $80,000

Therefore, the retained earnings at December 31, 2016 were $20,700.

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3 years ago

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3 years ago

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Gnesinka [82]

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3 years ago