He used his etiquette in a good way because he knew that they new boy did not understand how the rules and procedures worked.
Answer:
Reality testing.
Explanation:
Cognitive therapy mainly focus on the attitude and behavior of the individual. This therapy was first developed by psychologists Aaron T. Beck. This therapy is helpful in changing the negative attitude.
The reality testing technique has been used in case of Shannon as the reals world and the relationship has been evaluated by the therapist. His external feeling of negativity has been analysed by the therapist and also tries to reduce the internal negativity of Shannon.
Thus, the answer is reality testing.
