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The charge nurse should try to remain calm and not take it personally. She should try to listen carefully to the client's wife and actively sympathize with her. She should gracefully apologize, thank her and then take the problem up with the nursing staff to see where the problem was.and follow up with the client or client's wife.
Risks can accumulate over time through exposure to different things over life which is a normal part of life generally. People who do a lot of crazy things are people who are more prone to having different kinds of risks being brought upon them. If you're working as a construction, it's more likely with time that you will suffer from some sort of work-related accident than someone who works in an office all day long.
