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alexira [117]
3 years ago
15

One way to demostarte assertiveness while interacting with a customer is to

Business
1 answer:
nikitadnepr [17]3 years ago
5 0

Answer:

  • Exrpress understanding and explain why his/her demand is not acceptable.

Explanation:

When dealing with a <em>customer</em>, and you consider he/she is not rigth, you should be able to express your point of view in a respectful way but clearly  preserving your rights. That is <em>assertiveness</em>.

You must confront him/her in a constructively way: make it clear why the claim is not correct or fair, even how it affects the your or the company's right: you undersant him/her but he/she must understand you too.

You should prevent the situation from escalating to greater proportions but you should not give in to unfair demands that involve a loss for the company.

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