Question

1. When Heidi Ganahl talks with franchisees about performance expectations and measurements, what part of the management process is she describing? Why is this so important in a franchising business?

Answer 1

Answer and Explanation:

Heidi Ganahl is explaining the preparing aspect of the management process. The first management role is the planning component which is the management process.

Heidi, before the new franchise is created, will have to clarify the performance standards and metrics. It will need to include detailed, but easy-to-understand plans, involving strategic planning, to ensure continuity between the new owner and the entire franchise.