Pretty sure your answer is A, however it admittedly could be C. Are there any surrounding sentences, or is this one standalone?
Answer:
because she says words hurt more than a fist or a punch.
Explanation:
so, she wants people to stop getting hurt on the inside.
The answer is A - negative capability. It is not a satire, because that means it is a mockery or ridicule of some sorts. It is not ambiguity either, because that means it doesn't have an obvious meaning, it isn't clear. "Hypocrisy" basically means pretending that you are something you are not. Thus, this leaves us with the only option - negative capability.
Answer:
the answer is d.first letter