Question

A computer repair service has a design capacity of 80 repairs per day. Its effective capacity, however, is 64 repairs per day, and its actual output is 62 repairs per day. The manager would like to increase the number of repairs per day. Which of the following factors would you recommend that the manager investigate: quality problems, absenteeism, or scheduling and balancing? Explain your reasoning.

Answer 1

Answer:

The recommendation for the manager is to investigate more on scheduling and balancing.

Explanation:

It is clear that it is not a problem of quality (the problem is the number of repairs per day, not how the satisfaction customer's level is after the repairment). It is not either a problem of absenteeism since it does not define the total workers hired Vs the output of the total repairs. It seems that the effective capacity has to do more with how the tasks and loads are carried by the working team, since the difference between "design" capacity and "effective" capacity suggests a problem with balancing and scheduling activities