Question

Leighton has spent the last two hours going over customer surveys to see how well her company is achieving its goal of improving overall customer satisfaction. Leighton's efforts are an example of the controlling function of management.

Answer 1

Answer:

The question is a true or false question.

The correct answer is true

Explanation:

Controlling is a function of management that involves measuring how the organization is fairing in relation to set goals,targets or objectives.

The controlling function aims at measuring the progress of the organization so far with respect to the agreed milestones.

Corrective actions are taken when it is realized that the business has drifted away from the path of achieving its set targets.

Controlling is important as a tool for gauging organizational success.

Answer 2

Answer:

TRUE

Explanation:

This is a function of supervision been carried out by Leighton and supervision falls under the controlling function of management

Supervision is defined as guiding the activities of people who perform the work.

Controlling can be defined as that function of management which helps to seek planned results from the subordinates. In the scenario it is reported that Leighton is trying to see how well her company is achieving its goal of improving overall customer satisfaction.

It is obvious that Leighton is carrying out a controlling function